Return & Refund Policy
(Learn about our return, exchange, and refund process to ensure a smooth shopping experience)
Our Return & Refund Policy
At Pehla Nasha, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within the applicable return period. Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.Once the returned item is received and inspected, we will notify you regarding the approval of your refund or exchange request. Approved refunds will be processed through the original payment method within the applicable processing period. Please note that certain products may not be eligible for return or refund due to hygiene, customization, or promotional conditions.
How Returns Work
Submit Request
Contact our support team and share your order details along with the reason for return.
Return the Item
Carefully pack the product and send it back in its original condition.
Refund Processed
After inspection and approval, your refund will be processed accordingly.
Non-Returnable Items
For hygiene and quality assurance reasons, certain products may not be eligible for returns or refunds. Items that have been used, damaged after delivery, altered, or returned without original tags and packaging may also be ineligible. Please review product-specific information before placing your order.
Need Assistance With Returns?
Our support team is here to help you with return, exchange, and refund-related questions.